Services

how we can help you

WHAT WE DO

At Meraki Business Solutions we can be there to show you the way or when time is of the essence, let us do the job for you. We pride ourselves in being strong mentors helping you to develop your skills enabling you to create, develop and drive your own successful solutions. However, we also know that when business gets down to the crunch sometimes it is simply a helping hand at the right time to get you where you want to be. Meraki Business Solutions is your one stop solution. Get in touch today to discuss what we can do to create a Meraki moment in your business.

Our services include the following but are not limited to:

CUSTOMER EXPERIENCE DESIGN

With over 20 years’ experience in delivering meaningful service experiences to their customers, the team at Meraki Business Solutions are your go to for analysing and assisting in the design of the optimum customer experience for customers in your business. Whether you are in the business of products, services and even technology we can be there for you to create that service experience that becomes memorable for all the right reasons.

CUSTOMER RELATIONS SYSTEMS AND MANAGEMENT

Specialists in the modelling and implementation of customer relations systems enabling your business to become informed about your customers, buying patterns, contacts, sales and much more.

CUSTOMER SERVICE TRAINING FACILITATION AND SUPPORT

Let Meraki Business Solutions mentor your team in the delivery of best service. We specialise in the creation of customised service training solutions, facilitated or online solutions available with measures put in place to guarantee your business’s return on investment as your team create customer advocates through the delivery of best service.

PUBLIC RELATIONS PROCESSES AND COMMUNICATIONS MANAGEMENT (PR)

Qualified in public relations, Meraki Business Solutions can work with you to create engaging and consistent communications for your internal and external customers ensuring your message is always on point. This can also include content management and design for all of your PR outlets.

CUSTOMER EXPERIENCE RESEARCH AND ANALYSIS (CX)

Understanding what your customers expect from you should be key to how you deliver your products and services. Meraki Business Solutions has the experience to undertake valuable customer research that will deliver actionable insights into what they need from you to become their business of choice. We can also help you to implement the findings into your business to create instant customer advocates.

INTEGRATED MARKETING STRATEGIES

Marketing at its core doesn’t need to be overwhelming. Meraki Business Solutions can work with you to create a future proof marketing plan that includes all relative integrated marketing tools and resources. These can involve your business’s presence on the web, social media, leave behinds, brochures, business cards and much more all working together to deliver that targeted message for your customers.

CAMPAIGN / EVENT DEVELOPMENT AND MANAGEMENT

Trying to get people to your event can take some serious time out of your business. Let Meraki Business Solutions do the leg work for you. Here to help your business in the strategic creation for your event or campaign to the execution and management and measuring the success of your event is just one of the ways we can be there for you.

CONTINUOUS PROCESS IMPROVEMENT (CPI)

Feel like you are stuck in your business and running the hamster wheel going nowhere? At Meraki Business Solutions we have had over 20 years’ experience in analysing processes to understand where opportunities lay in improving how people can work smarter. Let Meraki Business Solutions work with your business to get you off the wheel giving you back your time to do the things you love.

CHANGE MANAGEMENT PROCESSES (CMP)

When businesses find themselves going through change for challenging or even beneficial reasons it can be scary for you as a business and scary for your stakeholders. Meraki Business Solutions works with businesses to create a change management process that allows for change to be implemented with the necessary transparency and mitigation of resistance to your business’s changing landscape.

PROJECT MANAGEMENT PROCESSES – PRINCE2 AND AGILE (PMP)

Need help shaping and or implementing your upcoming project. Meraki Business Solutions can work with your business to strategically plan your project and mentor your team on suitable project management methodologies.

BUSINESS PLANNING

If you are starting a business or already in one setting a plan for your business is an imperative step to understanding what you are wanting to achieve, how you are going to get there and most importantly, the ability to know when you have hit the mark. If you fail to plan you can plan to fail so let Meraki Business Solutions work with you to create a customised business plan helping to set your business up for success.

Need a solution for something else not already listed? Get in touch on enquiries@merakibusinesssolutions.com.au
to discuss how we can help you create your own Meraki moments.